Support

Account Help

Having trouble signing in, updating your profile, seeing your avatar, or accessing your account?

• Make sure you are using the same email/login method you used when creating the account.
• Refresh the page after logging in if profile tools do not appear right away.
• If your profile photo does not update, try clearing your browser cache or uploading the image again.

Grow Project Help

If a grow project is not loading, make sure the project link includes a valid project ID.

Project pages usually need a URL like:

• If the page says “Loading grow log...” for too long, refresh and check your connection.
• If a project is missing, it may have been deleted, private, or saved under another account.
• If your project details look wrong, edit the project and save again.

Photo Upload Help

Bongily supports grow photos for projects, plants, and journal updates. If photos are not showing correctly:

• Use common image formats like JPG, JPEG, PNG, or WebP.
• Try a smaller file if the upload fails.
• Wait for the upload to finish before leaving the page.
• Refresh the project page if a newly uploaded photo does not appear immediately.

Grow Journal Help

Grow journal entries help you track grow days, phases, feeding, watering, training, issues, and harvest notes.

• Use the Day field to keep entries organized.
• Add photos to make each update easier to follow.
• Assign photos to a plant when possible so they appear in the right plant view.
• If the day picker does not show, make sure your journal entries include day numbers.

Dashboard Help

The project dashboard helps organize Overview, Plants, Gallery, Logs, Grower info, and Comments.

• Use the Plants tab to select a specific plant.
• Use the Gallery tab to view project and plant photos.
• Use Logs for issues, observations, feeding, and watering details.
• On mobile, use the expand/compact controls to adjust the dashboard size.

Comments, Likes, and Community

Bongily includes community tools so growers can interact with projects and each other.

• You may need to be signed in to comment, like, or follow.
• Be respectful and keep feedback helpful.
• Report or contact support if you see spam, harassment, or unsafe behavior.

Browser Troubleshooting

If something looks broken, try these quick fixes first:

• Refresh the page.
• Sign out and sign back in.
• Clear your browser cache.
• Try a different browser.
• Disable browser extensions that block scripts or media.
• Make sure JavaScript is enabled.

Safety and Legal Reminder

Bongily contains cannabis-related content and is intended for adults who are legally allowed to view or discuss cannabis-related material in their location.

Users are responsible for following their local laws and regulations.

Before You Contact Us

To help us solve your issue faster, please include:

• The device you are using
• Your browser name
• The page link
• What button or feature you clicked
• Any error message you saw